All items are despatched within 1 working days from the payment date. All items are sent using Royal Mail Signed For. It ensures you know where your goods are, from despatch to their safe arrival into the hands of our customers, enabling us to manage our operations more efficiently and enjoy complete control, complete peace of mind and complete customer satisfaction. We only despatch items Mon-Fri 9am-3pm. However, if you would like your purchase earlier then you can always select Royal Mail Guaranteed Next Day Delivery. Your item will will be despatched straight away as long as payment has cleared and you will receive it before 1pm the next day. This service is not available on weekends and Royal Mail Guaranteed Next Day Delivery orders must be received before 3pm.

All international orders are sent via 'International Signed For'. All items are tracked until they leave the UK - and in some cases on arrival in the destination country.

Check the progress of your item online until it reaches the destination country?s postal service as a registered item.

We accept PayPal, Credit Card,Phone Orders, as PayPal is the most popular and secure method of payment; we would prefer this method because it is quick, secure and effective.

All items being paid for are sent the same day and all items being paid for by other services may take longer. Once the complete payment has been processed only then your items will be dispatched.

Returns / Exchange

We accept returns with the simple requirements below:

• Item must be in orginal conditon which bought in. - All labels and tags must stay intact (attached to garment) - Must be returned within 10days of receipt - Returns form need to be included in packet.
• If you are exchanging an item then the buyer is resposible for postal costs to return the item to us. Then we will post out the item required.

If you have any other queries about returns please email our help team on returns@hypedirect.com