We pride ourselves on prompt delivery at Hype Direct and use Royal Mail to ensure the safe handling of your items. Items can be paid for using a credit/debit card through our secure server or through PayPal. Unfortunately we cannot take card payments over the phone.
We only dispatch items Mon-Fri between 9am-3pm and within 1 working day of received payment. Once payment has cleared we will dispatch your item using 'Royal Mail Tracked' and send you confirmation of dispatch and the tracking number. This will enable you to track each stage in the delivery process. You will normally receive your item within 1-3 working days of dispatch.
Next Day Delivery
There is an option to select Royal Mail’s 'Special Delivery' service which ensures your item is delivered before 1pm the next working day. Orders for this service must be received and processed before 3pm. This service is not available on weekends. A confirmation of dispatch and tracking number will also be provided with this service.
All international orders are sent via 'International Signed For' service and must be received before 3pm to guarantee same day dispatch. All items are tracked until they leave the UK and in some cases on arrival in the destination country.
Returns & Exchanges
We accept returns with the simple requirements below:
• Item must be in original condition with tags still attached
• Must be returned within 10 days of receipt
• Must include completed returns form which is included within your parcel
We do not refund return shipping or fees accrued through PayPal or credit card
If you are exchanging an item, you are responsible for the postal costs to return the item to us and should enclose £4 for the return postage and packaging. We will then dispatch the exchanged item.
If you have any other queries about returns please email our dedicated help team on: firstname.lastname@example.org
We are a secure website working with SagePay. We do not store or hold any Credit Card information used for purchases on www.hypedirect.com
If you would like further information please do not hesitate to contact us on 01484 452172.